We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. He did not do that. Stubhub sucks! Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. If I had purchased elsewhere I would have received a full refund! Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. I got real sick and cannot go to the concert I need to possibly get reimbursed please. They explained to us the person who registered the wristband could show up to the event and claim they lost it. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. Crooks. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. For sure I can warn any one who is going to use this service. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. Will never use Stibhub again unless I get a full tefundk. LAST time I purchase tickets through StubHub. Who should shoulder those cancellation costs? Keep asking to speak to someone higher! Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. The tickets are wrong ones worth $148 each!! Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. I have been trying to reach y'all about a refund. If any of these tragic events occur, you will be eligible for a refund. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? I am returning the tickets to the seller listed on the return label and filing a credit card dispute. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. This is ridiculous! However, StubHub offers a refund. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. Called for a refund and they won't give me one and the manager hung up on me. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . All of our tickets were void, fakes, frauds. 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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When you mess up, that's your problem not stubhubs and not the original sellers. if you have any questions please feel free to contact me. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Any good news for refund for us regrading clear actionable step to get Coachella refund? If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. GIVE ME MY MONEY. No. That is a great question. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. So is Amazon, but they can cancel orders and issue refunds. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. We are changing the way you register and sign-in to the StubHub Community. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . So much for the 100% guarantee. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. NEVER AGAIN will I use STUBHUB. Called back for refund. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. For $2400 this is pure BS and will not stand. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. IndustryLegalTop Story After another hold the rep told me the manager said the same thing. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. Never Will I Buy From Stub Hub Again. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. It means they ripped me off, I guess. On or about May 3, 2021, Defendant announced that it would provide Eligible >> YOU CANT CHANGE THE RULES MIDSTREAM. News Corp is a global, diversified media and information services company focused on creating and distributing . The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. We were so excited to go together and experience this momentous event! Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. The 3 tickets totaled close to $600. and did I get a refund?!? Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? I called stub hub because my brother got the wrong seats for a concert. I will never use stubhub again. Do NOT buy Canadiens tickets from here. I was not able to enter the concert . You should only sell what's actually available. Please help me. Their poor customer service folks! I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. Now what? I am traveling today from Mexico to Madridfor what? Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? And if you work in corporate you know that everyone has a boss except the CEO. what should I do? I called ticket master and all the floor seats were sold out!! If you call Stubhub they insult you and treat you like crap. I will never use this site again and highly advocate not using it to anyone due to this. I want to know what the point of the "protection plan" is that they have? StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit.
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