It's not the power line and I don't think it's the regular cable either because there's no service outage. Thank you for reaching out to the Digital Care Team. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. 70% of power outages are caused by major weather. Then, to let us know why you're calling, say Line is down.. Your IP: We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Report or View Outages; Other Contacts; General, Business, Landlord, . https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Jacksonville, Florida Area. When should we expect this to be corrected? A: Cable and phone wires dont carry current, so its safe to remove them. Include the words "Firewall Investigation" in the subject line. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Please contact the moderators of this subreddit if you have any questions or concerns. If you absolutely need to have it removed, consult with an electrician before doing so. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Call 9-1-1 immediately to report a fallen power line. Hi, @user_af7a95. Store Locator Status Center Check for outages and troubleshoot your services. Select Start Troubleshooting to begin your modem restart. Click the Check for Issues button. An official employee, such as myself or whoever is first available, will respond. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Companies respond better when others are watching. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I am extremely frustrated this issue has not been of the upmost importance to your company. For more information, please see our To qualify for the credit, customers must: 1. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. I don't have AT&T, or a landline. Click to reveal By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Enter another ZIP to see info from a different area. Who Do I Contact About Downed Phone Line In My Backyard? (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Welcome to the Xfinity community! Heads up: Extreme weather or other factors can bring down lines, including electrical lines. What to expect: Your complaint will be posted online in a public database. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. We have made changes to keep employees safe so response and call times may be longer than usual. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. ASA, ABA, Adherence). it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) If you are experiencing problems with Comcast Xfinity, please submit a report below. You can email the site owner to let them know you were blocked. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. 5. You will need to contact a tree trimming service yourself. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Choose the option that best describes your situation. New comments cannot be posted and votes cannot be cast. Jul 2007 - Sep 20169 years 3 months. Genius. Call us at 800-477-5050. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. 1 6 Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. This website is using a security service to protect itself from online attacks. Contact Comcast and let them know of the down landline problem. The easement at my back property line has poles with electric and utility lines. Help and Support Topic | Comcast Business Support However, its critical not to cut into a power line, as you know. Electric Lines that run from the utility pole to your residence. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. How do I report a downed telephone line? Reporting A Downed Dangerous Pole | AT&T Community Forums How does cable internet get to your house? You can contact 811 to get utility lines marked. Don't touch a downed power line or other equipment. Who do you call for a downed cable line? You have to sign up for gig service and sign a 2 year contract first. Then it thanks me for signing in. Comcast Xfinity Outage Map. X | `>`. We're sorry that didn't solve your issue. Cookie Notice Thank you so much for contacting our Xfinity Support Team over Reddit. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I called but only received voice mail. Report it online using Xfinity Assistant. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Please call this number (855) 307-4896 to set up your service. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. For immediate assistance, check out the Xfinity Assistant. Some utility companies mark or paint their lines. Throughout our history, DISH has always put customers first. In the top right corner, you'll see a little chat icon near the bell icon. How do you get straight to a representative? There may be a 60 day notice cancellation fee for your service. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Hope this helps you out. Thank you so much Anthony for sending us over those details and the Modmail. Report an Issue - Xfinity Support If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Service Status Center | Comcast Business If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. and our Payments are posted to your account after 5:30 p.m. on the day they are received. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. 2 1 RR ryanray.rr81 Visitor 2 Messages Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Yes, Comcast will come to your house to install the cable lines and equipment to your home. Let us know if you find downed or uncovered wires or cables in your area.
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