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What am I going to do with the returned item? Otherwise, register and sign in. I agree. After following these steps, eBay will stop automatically approving your buyer's returns. Why should a buyer be out anything because they got something broken? When youre responsible for return shipping, you can choose from a number of options in the return request form. As a seller, I know when I'm being ripped off or when someone is being truthful. I just wish more sellers would beflexible depending on the circumstances. I was paid for my item and the original ship cost. Who pays return shipping on a damaged item on eBay? - Quora Find It In Seconds! If so I would have called back to get a new representative on the line to straighten it out. Have you had an eBay item returned damaged? Thats why we created a product that reports delayed, missing, and faulty parcels in the blink of an eye. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Who is responsible for return shipping costs? Heres how to send your own label from the View return details section: Shipping labels for international returns. You can still close it if things are resolved. +A buyer should return a defective, damaged or materially different item within 30 days of receipt.+ +You should also refund both the original (outbound) shipping costs and any return shipping costs the buyer had to pay to return the item.+ Therefore it is a case of have to if the item is defective. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The seller simply cancels the sale and a refund is sent back to the buyer. Return shipping for buyers | eBay I'm just tempted to toss it in the garbage and save myself a lot of aggravation for the $11.00 I may or may not receive. We also help you file a refund claim with USPS, FedEx, and Amazon and get compensated for the trouble you have encountered without negotiating with company reps yourself! Are eBay returns free? Return an item for a refund | eBay Copyright 1995-2021 eBay Inc. All Rights Reserved. To ensure there are no delays with your return, provide the necessary customs information to the buyer. The Message from EBAY was that I was not found at fault and that this case woul not be reflected on my Seller ratings. We do not give refunds and this buyer did not read the terms. The item I purchased was hard to find and, against my better judgment, I bought froma seller who has thousands and thousands of sales each year. The choice is not up to the seller, that is . Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. Return postage for buyers | eBay Send an eBay shipping label If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. You must be a registered user to add a comment. The Buyer than escalated the case higher and the end result was that EBAY rewarded the Buyer with a full refund and not responsible to return the damaged item. Also, depending on what type of item it is, you might be able to argue that it would be useless to the seller in its damaged state. Check out the damage on the box: And there was damage on almost every side of the charger. I can see where an dishonest buyer could simply damage the item themselves to get a refund and or a Seller could make a mistake in proper packaging. We called eBay (BIG KEY! Defective. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. Do You Charge Return Shipping on Damaged Items? (Maybe that's what they're hoping for.). If its a non fragile item filling the box so their is no air bewtwen the item and the box is sufficient. Thank you Jen. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. If the seller receives payment but has not shipped the item, then there is no return shipping cost. See the Abusive buyer policy for more examples of activity that we don't allow. Outside a Global Shipping Program purchase, you would appeal to Canada Customs and Revenue to show the merchandise was returned at which point you can ask to be reimbursed for your import fees. For items that have a total cost of $750 or more, signature confirmation is required. 3 Send it back For most returns, you can simply print a return postage label, pack the item and send it. Read our most popular questions and answers on how to handle return shipping for items you've sold. It doesn't count against your ratings but it doesn't look good when potential buyers see this. Our app can also digest the company's return policy and help you send the faulty product back. Hi Lyn, I am sorry you feel this way. Part Number: HPE-HP46C-MAG. Security Challenge - Send Money, Pay Online or Set Up a Merchant Account How To Write a Return Policy (+ Free Template) (2023) - Shopify Or perhaps send a replacement if you return the item via untracked shipping? Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Buyer pays for return shipping? - The eBay Community He had put the charger back in the box without the proper padding and it was definitely tossed around and bent in on several sides. Refunds and returns for buyers - Help Center Home A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. The returns process usually starts with a message . Oh, damn, looks like you won." You will have to pay the return shipping if the item is: Damaged. Select the shipping carrier from the dropdown list. How To Avoid eBay's Automatic Returns Approvals Policy? Enter the tracking number. Uma das bases da experincia no eBay o nvel de confiana entre os usurios da comunidade eBay. 2 2 Sponsored by PureCare Knee Protector Select View return details. Confirm your return address on the label. Leia nossa poltica na ntegra, abaixo, para obter mais detalhes e requisitos especficos por categoria de anncio. Recently I put up some items I wished to get rid of where the buyer would have to make . A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible ..". Thanks for all you do. If you need help, you can contact us. eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described. If you dont receive a response from them during the specified period, you can contact the platform and ask for assistance. No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. Who pays for return shipping cost on items damaged during shipping? - eBay ), know that eBay should have your back. Jen in Indiana. Then to top it all off she left negative feedback calling me a liar. Do You Charge Return Shipping on Damaged Items? If the buyer paid, theyll need to contact the carrier instead. But , as we all know, not all sellers (or buyers ) are honest. eBay Selling! Find the item in Returns and cancelled orders. you misused the product or service in a way that contributed to the problem. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. Send you a message The seller may ask you for some more details about your return request. You can offer returns on individual or all items and distinguish between domestic and international return policies. ~Sandy 0 Kudos Login to Reply or Kudo Options If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Return an item with alternative shipping arrangements. The neg's relateprimarily to the receipt of the wrong item or a defective item. Your email address will not be published. If youre a reseller in 2023, you can find deals on items in many places. For more details, please see our Condition of returned items policy. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. Yes, it's that simple! Send the funds using the buyer's preferred method. Give a full refund: Youll issue a full refund to the buyer, including original shipping costs, and theyll keep the item. Who Pays for Return Postage on Faulty Goods? You can also check the progress of your return request at any time. It's not too late for you to write the buyer a really nice note apologizing for the misunderstanding you had and asking them to consider removing the negative. The buyer notified me immediately and included a single photo of the damage that could be seen when she opened the box. What to Do If a Package Arrives Damagedor Not at All | Reader's Digest Contacting customer support and discussing a refund for missing or damaged items can be stressful and quite frustrating if the company doesnt want to cooperate. The item is only $25.00, but thetracked packet rate will be approximately $14.00. Love seeing what you guys findVery cool find on the stilts! PayPal Shipping offers an efficient and cost-effective shipping solution for your business, with no added fees. Select Mark as sent. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. I want to share an experiance that cost me lower seller ratings score. We called eBay ( BIG KEY! Packages damaged by USPS : r/Ebay - reddit Nonetheless, the simplest way to make a return is to use your account on eBay. the Transaction Details page may have the requested insurance information. How many feedback do you have? Dont let it! Fear of what could happen could be keeping you from making the income you deserve to make. How To File a USPS Delivery Complaint in a Few Clicks. Use the phone over e-mailing when you want a response ), and told them the situation. Em caso de item devolvido depois de usado ou danificado, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted. Para se qualificar ao eBay Entrega Garantida, o item devolvido dever estar exatamente na mesma condio em que foi recebido. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. Well be able to help you quickly by chatting with you online or through a quick phone call. Item damaged in shipping - PayPal Community Buyers abusing "not as described" to force refund - PayPal Community Who covers the shipping costs depends on why you're returning it. So what I have learned is that the accident of damaged items in shipping is neither the Buyers fault and or the seller's fault with exception to faulty packaging and that the EBAY standard of Buyer's responsibility to pay for returns is not fair and what would be a somewhat remedy. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Sit back and relax while we do the work. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Our app can prove handy in a variety of other situations, such as: Visit our learning center for a full range of our services. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. Since the item was damaged in shipping, its now the buyers responsibility to call the shipping company and get his money back from shipping insurance. Our kids especially had a great time with that one. And there not even any hassle. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost.